Shipping & Returns

-Most orders shipping via UPS will be shipped the same day when ordered by 4:00 PM EST - Monday-Friday.
-Due to an earlier pick-up time, USPS orders will ship when placed by 2:00 PM EST - Monday-Friday.
-As most shipping charges are based on dollar amount, additional shipping charges may apply to larger items; such as lower-priced helmets shipping via USPS, wheelsets, etc. If this is the case for your order, we will contact you for payment of additional shipping charges. If a package is returned as "undeliverable" or due to customer error, the customer will be responsible for the shipping cost. Orders are shipped using UPS and/or USPS at our discretion unless otherwise specified.

DOMESTIC SHIPPING/HANDLING CHARGES

Order Total GROUND *USPS Priority
(2-3 DAY)
3-DAY 2-DAY NEXT DAY
$0 - $19.99 $6.00 $6.00 $9.00 $15.00 $24.00
$20.00-$59.95 $9.00 $10.00 $15.00 $25.00 $40.00
$60.00-$149.99 $11.00 $14.00 $22.00 $30.00 $45.00
$150.00-$299.99 $14.00 $24.00 $26.00 $38.00 $55.00
$300.00 and up $18.00 $28.00 $30.00 $45.00 $65.00
Trainers/Repair Stands $20.00 $38.00 $55.00 $70.00 $90.00
Complete Bikes $28.00 $65.00 $75.00 $95.00 $120.00

 

*Alaska, Hawaii, Puerto Rico, APO and FPO addresses must select USPS service.

When shipping items using ground service the following time frames apply. All orders are shipped from our Florida warehouse. USPS Priority shipping normally takes 2-3 business days . Shipping times do not include weekends or holidays, business days only (Monday-Friday).

INTERNATIONAL SHIPPING/HANDELING CHARGES
Usual shipping time is 3-7 business days. The customer is responsible for any taxes or duties which may be accessed upon delivery or package.

Rates and Shipping Zones:
Zone #1: Canada
Zone #2: Japan, UK, Germany, Holland, Denmark, Norway, Sweden, Switzerland, Finland, Russia, Netherlands, France, Ecuador, Italy and Chile
Zone #3: Aruba, Australia, Brazil, New Zealand, South Africa, Argentina, Denmark, Belgium and Latvia.

 

Order Total ZONE #1 ZONE #2 ZONE #3
$0.00 - $49.99 $16.00 $38.00 $45.00
$50.00 - $149.99 $21.00 $48.00 $65.00
$150.00 - $299.95 $28.00 $59.00 $75.00
$300.00 - $499.95 $36.00 $68.00 $80.00
$500.00 and up $48.00 $75.00 $100.00
Trainers/Repair Stands $48.00 $80.00 $115.00
Complete Bikes $60.00 $150.00 $240.00

Shipping Damages
If your order suffers damage during shipping let the driver know immediately for insurance purposes. J&R Bicycles is not responsible for loss or damaged goods do to shipping. You will need to show the shipping box in the condition you received it as well as the shipping label on the box.

Shipping Shortages and Screw Ups
If we ship you the wrong items or do not ship the order as stated on your invoice we will do what it takes to correct the problem. Any problems must be reported within 48 hours of receiving the order. All corrections will be shipped by UPS ground. Free of charge.

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